Mode of Transportation:
Accessible buses and trains
- Web Site:
- GO Transit
- Telephone Number:
- (416) 869-3200 or 1-888-438-6646
- TTY Number:
20 Bay Street
Hours of Operations
Hours of operation for accessible GO Train and Bus service can be found in the GO Transit timetable and on the GO Transit website. They are the same as conventional GO services.
Geographic Areas Serviced
GO Trains and Buses serve an 8,000-square-kilometre area radiating from Toronto to communities like Hamilton and Guelph in the west; Barrie to the north; and Oshawa and Newcastle in the east.
Description of Services Provided
The majority of GO's stations are accessible to passengers who use mobility devices such as wheelchairs and scooters - or anyone preferring step-free access to the train. Many of our buses "kneel" to make it easier to board, and several GO Bus routes offer wheelchair-accessible service on some or all trips.
Travelling by Train
The vast majority of GO's 59 stations, including Union Station, offer accessible services.
The GO stations listed below currently DO NOT offer accessible services.
- Lakeshore West line: Appleby, Clarkson, Long Branch and Mimico;
- Milton line: Kipling;
- Georgetown line: Georgetown, Malton and Bloor;
- Barrie line: All stations are accessible;
- Richmond Hill line: All stations are accessible;
- Stouffville line: All stations are accessible; and
- Lakeshore East line: Eglinton and Scarborough.
Follow the signs at your station to the accessible boarding area. Accessible stations are equipped with a ramped mini-platform on the main platform. When the train pulls into the station, a crew member places a portable bridge between the accessible rail car of the train and the mini-platform. This allows step-free access to the train.
The accessible rail car is the fifth car from the locomotive end of the train. Each accessible rail car has wheelchair positions on the lower level. Retractable belts are available for your use.
Travelling by Bus
Many GO Bus routes and GO Bus stops offer accessible services - Accessible bus stop locations and trips are designated using the wheelchair icon.
All of our bus drivers have been trained to operate wheelchair lifts and to secure wheeled mobility aids and passengers. Drivers are not permitted to provide personal assistance, so if you need some care or help getting around, please bring a companion on a "party ticket" (so you and your companion can travel on one fare).
If you're boarding and accessible bus at a bus terminal, please arrive early because boarding can take several minutes. The bus has space for two wheeled mobility aids.
Because GO operates many kinds of bus trips (express vs. more frequent stops), we have several types of buses. Depending on the type of bus and the manufacturer, the space designated for wheeled mobility aids will vary a little. The smallest area we have is 127 centimetres (50 inches) - this is the dimension that is used by manufacturers who make highway buses. Our city-type buses have securement areas that are 122 centimetres (48 inches) on the driver's side and 162 centimetres (64 inches) on the other side of the bus. Customers using wheeled mobility aids must be able to manoeuvre into these spaces, which precludes the use of the medium-to-large-sized scooters. To confirm whether you can board buses on your chosen route with your large scooter, please contact us. The driver must secure your wheelchair or scooter with straps to the floor.
For additional information on accessible GO Train and Bus service, please refer to the GO Transit website (www.gotransit.com) under "Accessible Service".
Restrictions and/or Requirements for Use
- Passengers needing a companion for assistance may bring one along free of charge on a party ticket. That person must travel with you the whole trip and be able to assist you as needed.
- When space allows, drivers will help load and unload, folding wheelchairs, walkers, etc., using either the underfloor compartment or the passenger area of the bus.
- For additional information on accessible GO Train services, please refer to the GO Transit website (GO Transit) under "Accessible Service".