Accessibility of Airport Terminals

Toronto Pearson International Airport

Contact Information

Address: P.O. Box 6031, 3111 Convair Drive, Toronto, Ontario, L5P 1B2
Telephone: (416) 776-3000
Email: c_relations@gtaa.com
Website: www.gtaa.com

Arrival And Check-In

• Terminal 1 is equipped with a total of 83 designated disabled parking spaces on all levels, except on level 8.
• Terminal 3 is equipped with a total of 39 designated disabled parking spaces located near the elevator lobbies or hotel entrance on all levels.
• Long-term parking reduced rate lot, which is located across from Terminal 3, on Airport Road, provides 39 designated disabled parking spaces near the exit booth and Automated People Mover (APM) tower/station.
• Passengers departing or transferring between Terminal 1, 3 or Long term parking lot will be required to take the APM to the appropriate terminal.  The APM is fully accessible and operates 24/7.
• Terminal 1 is equipped with information/courtesy phones, identified with the international accessibility pictogram and a white "I" on an orange background (used at Pearson to denote customer service points), which are clearly visible throughout the departures level inner curb, as well as with intercoms throughout the parking garage vestibules.  The phones connect to the Terminal Specialist call centre, who will facilitate Airport Customer Assistance Program (ACAP), 24 hours a day.
• All Terminal 1 counters are designed for wheelchair accessibility, while counters in Terminal 3 are either accessible or non-accessible.
• Terminal 1 currently has 2 Information Centres located on the Departures level, and 2 on Arrivals, as well as smaller centres beyond Security.

Personal Assistance

• Toronto Pearson has an Airport Customer Assistance Program (ACAP) that provides point-to-point transportation and assistance for persons with disabilities as well as for others who require assistance.
• The services consist of wheelchair and attendant assistance throughout Terminal 3 from the garage or the curb to the seat of the aircraft.  In Terminal 1, services are offered from the garage or curb to the airline counter or to the seat of the aircraft depending on the airline.
• This service can be pre-arranged by calling (416) 776-ACAP (2227), by emailing acap@gtaa.com or completing the request for assistance form under the Special Assurance link at www.gtaa.com.

TTY Phones

• Teletypewriter (TTY) phones are available on all levels of the terminals, and in the Airport LINK stations.  For airport information using TTY service, call (416) 776-3843 or toll free 1-866-603-4495.

Wayfinding For People With Visual Impairments

• All elevators, escalators, washrooms and emergency exits are equipped with Braille signage in all terminals.
• Directory boards located in Terminal 1 are bright and large.

Washrooms

• All washrooms at the airport's terminals are wheelchair accessible.
• Family washrooms are available in all terminals.

Accessible Local Transportation Serving the Airport

Name of Service Provider: GTAA licensed vehicle fleet for wheelchair accessible vans, taxis and limousines
Telephone: The accessible vans remain on the airport grounds until they are requested by the Curbside Dispatcher on behalf of a passenger.  The vehicles are dispatched on a first come first serve basis regardless of the terminal.
Description of Service: Provides transportation services using 6 wheelchair accessible vans which are part of the GTAA's authorized fleet of vehicles.  No advance notice is required.

Public transportation services are all described on our website at Ground Transportation - Public Transit.

Other Accessibility Features

• For more information about airport accessibility, contact Terminal Information Services at (416) 247-7678 for Terminal 1 or (416) 776-5100 for Terminal 3.